We’re transforming our public website, online banking, and mobile banking systems to bring you one integrated digital banking experience. Together, they are your new Clearwater Digital Branch.
Visit Personal Banking Page
Please use your existing business username and password the first time you log in. Once you log in, we’ll walk you through the steps to set up a new password. For your protection, we’ve increased the minimum password requirements from 8 to 16 characters.
We understand making passwords more complex can be an inconvenience. While some members may not feel the need for stronger passwords, many others have requested them. We’ve implemented this requirement to better protect you, your accounts, and the money you’ve entrusted to us.
For your security and protection, we have increased our password security requirements from 8 to 16 characters. We understand making passwords more complex can be an inconvenience. While some members may not feel the need for stronger passwords, many others have requested them. We’ve implemented this requirement to better protect you, your accounts, and the money you’ve entrusted to us.
We highly recommend you use passphrases or an online password manager to help you remember more complex passwords. Once you establish your new password, you can also turn on the biometrics feature within the new app to use facial or thumbprint recognition, depending upon your device.
You can log in using your personal login credentials to see both your business and personal accounts. However, to take full advantage of our online business banking services, you’ll need to log in using your business credentials.
If you do not have your business login credentials, just tap Log-In > Enroll from our website or the Clearwater Digital Branch mobile app. Once you enroll as a business user, you’ll be able to see both your business and personal accounts in one location while still taking advantage of the full online business banking experience.
If your last digital banking login using your business credentials was prior to October 25, 2023, you’ll need to register as a new business user to access the new digital banking system. On your desktop, just tap Log In at the top of the page and then Enroll. On the mobile app, tap Enroll on the login screen.
If you last logged in after October 25, 2023, and you’re still unable to reset your password, please give us a call at 406-523-3300 for assistance.
That depends on your device and settings.
Android Users
Yes, you’ll need to download our new mobile app from the Google Play store.
iPhone Users
If you have automatic app updates turned on, your app should update automatically. If not, please download our new mobile app from the App Store.
No. You no longer need the Card Nav app because we’ve integrated Card Controls right into our new mobile app. You’ll find it under the Account Services > Manage Cards menu.
Among the many enhanced features available in the new Clearwater Digital Branch business banking platform is detailed, user permission management. This enhanced feature gives you complete control over setting granular, user level permissions for everything from viewing accounts and statements; to accessing and managing accounts; to managing ACH payments, bill payments, wires, and more.
We automatically converted all your current secondary users to the new system. However, for your protection, we defaulted those secondary account users to “View” status only. This means they will not be able to transact on your business account(s) until you log in and re-establish their permissions. You can manage permissions under the Account Services > Manage Business > Users menu.
All sub-users on your business account transferred to the new Digital Banking system in “View Only” status. You must re-establish sub-user permissions in the new system to allow them to send ACH files. Please refer to the Business Banking Guide or visit our Video Guide page to see how to assign sub-user permissions.
There are two possible reasons. First, to access the full business banking features available, you must log in using your business credentials. If you are logged in using your business banking credentials, we may need to activate those features for you. Please give us a call at 406-523-3300 to discuss activation with one our Business Account Team members.
Yes! Our Business Accounts Team will be happy to help. You can give us a call at 406-523-3300. Or, if you’d like to work with someone in person, please Book an Appointment online. When booking, choose the “New Business Account or Updates” appointment, and we’ll be happy to help.
Our new system offers different types of account alerts than the previous system. As such, we could not automatically migrate your account alerts over to the new system. You can set up new Alerts under the Account Services > Set Account Alerts menu.
Please note that the Set Account Alerts menu applies to account alerts only. For Card Transaction alerts, please use the Account Services > Manage Cards menu.
Yes. When you enroll for account alerts, you can choose to receive them via push notifications, text message, or by email.
Yes! Our Business Accounts Team will be happy to help. You can give us a call at 406-523-3300. Or, if you’d like to work with someone in person, please Book an Appointment online. When booking, choose the “New Business Account or Updates” appointment, and we’ll be happy to help.
No. You no longer need the Card Nav app because we’ve integrated Card Controls right into our new mobile app under the Account Services >Manage Cards menu.
We’ve integrated card alerts into the new mobile app. Just tap Account Services > Manage Cards, tap the card you want to turn on alerts for, and then tap Alerts and Controls > Manage Card Alerts.
Members need to click on Account Services, Manage Cards, click on the card they wish to turn alerts on for, click on Alerts and Controls and Manage Card Alerts.
Autobooks is a platform designed to help small businesses manage their finances directly within the digital banking. We’ve integrated Autobooks into our new digital banking system to provide your business optional tools for invoicing and payment acceptance.
Yes. Using Autobooks is optional. If you choose to use Autobooks, there is a $10.00 monthly fee.
