Our branches will be closed on Monday, November 11th, for Veterans Day.
Check out our most common Member Service requests and search our most frequently asked questions or helpful videos.
Here’s a step-by-step tutorial on ForgotPassword how to reset your password, and here’s another on ForgotUsername how to retrieve your username.
Here’s a step-by-step tutorial on ChangeOLBPassword how to change your online banking password.
An OTP is a confirmation code you that we send you by email or text to authenticate changes to your online banking account, such as a password reset request or an update to your challenge questions. We do this to protect your account. If someone else tries to change your information, but doesn’t have access to the confirmation code, they won’t be able to complete the request.
You can choose how you want to receive your OTPs. Go to Profile » My Account Profile » Security, and select either email or text message. You can also opt to require OTP confirmation whenever you make transfers over a certain amount.
Here’s a step-by-step tutorial on ChangeChallengeQuestions how to find and update your Online Banking Challenge Questions.
Call our Contact Center: (406) 523-3300
Monday through Friday 8am-6pm
Saturday 9am-1pm
Call us toll-free: 1-800-254-1803
Call our Real Estate Department: (406) 523-3360
Report a lost or stolen card during business hours: (406) 523-3300
After Hours Hot Carding: 888-241-2510 within the US or 909-941-1398 collect calls outside the US
Yes. Write to:
Clearwater Credit Union
3600 Brooks St
Missoula, MT 59801
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