We’ve transformed our public website, online banking, and mobile banking systems to bring you one integrated digital banking experience. Together, they are your new Clearwater Digital Branch.
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Please use your existing username and password the first time you log in. Once you log in, we’ll walk you through the steps to set up a new password. For your protection, we’ve increased the minimum password requirements from 8 to 16 characters.
We understand making passwords more complex can be an inconvenience. While some members may not feel the need for stronger passwords, many others have requested them. We’ve implemented this requirement to better protect you, your accounts, and the money you’ve entrusted to us.
For your security and protection, we have increased our password security requirements from 8 to 16 characters. We understand making passwords more complex can be an inconvenience. While some members may not feel the need for stronger passwords, many others have requested them. We’ve implemented this requirement to better protect you, your accounts, and the money you’ve entrusted to us.
We highly recommend you use passphrases or an online password manager to help you remember more complex passwords. Once you establish your new password, you can also turn on the biometrics feature within the new app to use facial or thumbprint recognition, depending upon your device.
If your last digital banking login was prior to October 25, 2023, you’ll need to register as a new user to access the new digital banking system. On your desktop, just tap Log In at the top of the page and then Enroll. On the mobile app, tap Enroll on the login screen.
If you last logged in after October 25, 2023, and you’re still unable to reset your password, please give us a call at 406-523-3300 for assistance.
No. You no longer need the Card Nav app because we’ve integrated Card Controls right into our new mobile app. You’ll find it under the Account Services > Manage Cards menu.
A sub-user is an individual(s) who is not listed as an owner on your account(s), but you grant them access to see or do various things on your account(s). Our new Digital Banking system offers a similar but different tool called Shared Access.
Because the sub-user options available using the Shared Access tool are different in the new digital banking system, we were unable to transfer your account users to the new system automatically. You’ll need to re-establish any sub-users on your account using the Shared Access feature.
Shared Access is a way to allow an individual(s) who is not a joint owner on your account to see or do various things on your account(s). For example, you may have someone who helps you manage your finances but who is not listed on your account.
To set up a Shared Access user, please log in and tap the Profile icon in the upper right corner then Settings > Shared Access.
Our new Digital Banking system offers different types of account alerts than the previous system. As such, we could not automatically migrate your account alerts over to the new system. You can set up new Alerts under the Account Services > Set Account Alerts menu.
Please note that the Set Account Alerts menu applies to account alerts only. For Card Transaction alerts, please use the Account Services > Manage Cards menu.
Yes. When you enroll for account alerts, you can choose to receive them via push notifications, text message, or by email.
No. You no longer need the Card Nav app because we’ve integrated Card Controls right into our new mobile app under the Account Services >Manage Cards menu.
We’ve integrated card alerts into the new mobile app. Just tap Account Services > Manage Cards, tap the card you want turn on alerts for, and then tap Alerts and Controls > Manage Card Alerts.
Members need to click on Account Services, Manage Cards, click on the card they wish to turn alerts on for, click on Alerts and Controls and Manage Card Alerts.