Need Help?

Check out our most common Member Service requests and search our most frequently asked questions or helpful videos.

Member Service Center

You can reach us at 406-523-3300. Mon-Fri: 8:00am - 6:00pm Sat: 9:00am - 1:00pm

Call Us

Lost or Stolen Card

Stop by any branch location or call 844-228-5068.

Branch Locations

Address Change

Branch Locations

Reset Username or Password

From the Clearwater Digital Branch login page, choose “Forgot Username or Password.”

Enroll in Online Banking

Visit the Clearwater Digital Branch login page and tap “Register a New Account.”

Set Travel Notification

Download and Log in to Clearwater Digital Branch and choose “Manage Cards” from the Main Menu.

Helpful Resources

I forgot my username or password — how can I recover it?

Here’s a step-by-step tutorial on ForgotPassword how to reset your password, and here’s another on ForgotUsername how to retrieve your username.

How do I change my Online Banking password? What is a One Time Password (OTP)?

Here’s a step-by-step tutorial on ChangeOLBPassword how to change your online banking password.

What’s a One Time Password (OTP) and why did I receive one?

An OTP is a confirmation code you that we send you by email or text to authenticate changes to your online banking account, such as a password reset request or an update to your challenge questions. We do this to protect your account. If someone else tries to change your information, but doesn’t have access to the confirmation code, they won’t be able to complete the request.

You can choose how you want to receive your OTPs. Go to Profile » My Account Profile » Security, and select either email or text message. You can also opt to require OTP confirmation whenever you make transfers over a certain amount.

How can I view and change my Online Banking Challenge Questions?

Here’s a step-by-step tutorial on ChangeChallengeQuestions how to find and update your Online Banking Challenge Questions.

What number can I call to reach you?

Call our Contact Center: (406) 523-3300
Monday through Friday 8am-6pm
Saturday 9am-1pm

Call us toll-free: 1-800-254-1803

Call our Real Estate Department: (406) 523-3360

Report a lost or stolen card during business hours: (406) 523-3300

After Hours Hot Carding: 888-241-2510 within the US or 909-941-1398 collect calls outside the US

Can I send you information by mail?

Yes. Write to:

Clearwater Credit Union
3600 Brooks St
Missoula, MT 59801

Where can I find you on social media?

Where’s my nearest branch?

Looking for a location near you? Browse our locations

How can I apply for a donation or sponsorship?

Apply for a donation or sponsorship here

I’m traveling soon — should I notify you?

If you are traveling outside of the United States, yes – you can set a travel notification for your credit or debit card. To help prevent fraud on your account, we keep your debit cards blocked by default in many countries. If you’re making a trip to one of these countries, you’ll need to unblock your card before you travel in order to use it. Use the form below to let us know where and when you’re traveling, and we’ll take care of it. International Travel Notification Form If your upcoming travel plans are domestic (within the United States), you do not need to set a travel notice.

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Travel Notification Form

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