Get in touch
Send us a note through the form below, or call us at (406) 523-3300 to talk to a Clearwater representative. You can also explore the quick links below and the FAQ’s at the bottom of the page.
Change of Address
Moving? Update your address in online banking. Follow these instructions to change your mailing address.
Lost or Stolen Card
If your card is lost or your card data compromised, we’ll do our best to protect you.
Notify us during business hours at (406) 523-3300.
After hours, call (888) 241-2510 within the US.
Dial (909) 941-1398 for collect calls outside the US.
Can’t log in? To protect your security, please recover your account access right away.
Learn how to enroll in online banking and about the helpful tools available for members.
Added Security With CardNav
Enjoy real-time control over your debit and credit cards from your smartphone or tablet, with CardNav.
Set an International Travel Notice for your card with where and when you’re traveling.
Send A Message
Community Impact & Charitable Giving
We are committed to donating 5% of Net Income each year. In 2021 we donated $744,530 to 151 organizations. We strive to help organizations that make meaningful, lasting, and transformative change in three impact areas:
- Empowering People
- Building Inclusive Economies
- Protecting the Planet
Here’s a step-by-step tutorial on ForgotPassword how to reset your password, and here’s another on ForgotUsername how to retrieve your username.
Here’s a step-by-step tutorial on ChangeOLBPassword how to change your online banking password.
An OTP is a confirmation code you that we send you by email or text to authenticate changes to your online banking account, such as a password reset request or an update to your challenge questions. We do this to protect your account. If someone else tries to change your information, but doesn’t have access to the confirmation code, they won’t be able to complete the request.
You can choose how you want to receive your OTPs. Go to Profile » My Account Profile » Security, and select either email or text message. You can also opt to require OTP confirmation whenever you make transfers over a certain amount.
Here’s a step-by-step tutorial on ChangeChallengeQuestions how to find and update your Online Banking Challenge Questions.
Call our Contact Center: 406-523-3300
Monday through Friday 8am-6pm
Call us toll-free: 1-800-254-1803
Call our Real Estate Department: 406-523-3360
Report a lost or stolen card during business hours: 1-406-523-3300
After Hours Hot Carding: 888-241-2510 within the US or 909-941-1398 collect calls outside the US
Yes. Write to:
Clearwater Credit Union
3600 Brooks St
Missoula, MT 59801
Looking for a location near you? Browse our locations
If you are traveling outside of the United States, yes – you can set a travel notification for your credit or debit card. To help prevent fraud on your account, we keep your debit cards blocked by default in many countries. If you’re making a trip to one of these countries, you’ll need to unblock your card before you travel in order to use it. Use the form below to let us know where and when you’re traveling, and we’ll take care of it.
International Travel Notification Form
If your upcoming travel plans are domestic (within the United States), you do not need to set a travel notice.