Contact

Get in touch

Send us a note through the form below, or call us at (406) 523-3300 to talk to a representative.

When calling our Contact Center, there is a 3-second delay when the phone connects. We are working to resolve this issue. You may also use our online chat feature and our website contact form below for assistance.

Traveling? Let us know.

If you’re making a trip outside the U.S., use the form below to let us know where and when you’re traveling.

Add a Travel Notice to your card

Change of Address

Moving? Update your address in online banking. Follow these instructions to change your mailing address.

Lost or Stolen Card

If your card is lost or your card data compromised, we’ll do our best to protect you.

Notify us during business hours
(406) 523-3300

After Hours Hot Carding
(888) 241-2510 within the US

(909) 941-1398 collect calls outside the US

Lost Password

Can’t log in? To protect your security, please recover your account access right away.

Send A Message

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Live Chat

When operators are available, chat online with us.


Chat software by BoldChat

When calling our Contact Center, there is a 3-second delay when the phone connects. We are working to resolve this issue. You may also use our online chat feature and our website contact form for assistance.

Visit our COVID-19 Resources page for information on relief for Clearwater members, remote banking options, community resources, and more.

Learn About Digital Banking

Enroll in Online Banking

FAQ

Here’s a step-by-step tutorial on ForgotPasswordhow to reset your password, and here’s another on ForgotUsernamehow to retrieve your username.

Here’s a step-by-step tutorial on ChangeOLBPasswordhow to change your online banking password.

An OTP is a confirmation code you that we send you by email or text to authenticate changes to your online banking account, such as a password reset request or an update to your challenge questions. We do this to protect your account. If someone else tries to change your information, but doesn’t have access to the confirmation code, they won’t be able to complete the request.

You can choose how you want to receive your OTPs. Go to Profile » My Account Profile » Security, and select either email or text message. You can also opt to require OTP confirmation whenever you make transfers over a certain amount.

Here’s a step-by-step tutorial on ChangeChallengeQuestionshow to find and update your Online Banking Challenge Questions.

Call our Contact Center: 406-523-3300
Monday through Friday 8am-6pm
Saturday 9am-1pm

Call us toll-free: 1-800-254-1803

Call our Real Estate Department: 406-523-3360

Report a lost or stolen card during business hours: 1-406-523-3300
After Hours Hot Carding: 888-241-2510 within the US or 909-941-1398 collect calls outside the US

Yes. Write to:

Clearwater Credit Union
3600 Brooks St
Missoula, MT 59801

Looking for a location near you? Browse our locations

Apply for a donation or sponsorship here

Yes, please. To help prevent fraud on your account, we keep your debit cards blocked by default in many countries. If you’re making a trip to one of these countries, you’ll need to unblock your card before you go in order to use it. Use the form below to let us know where and when you’re traveling, and we’ll take care of it.

Travel notification form