Do you want to belong to something greater than yourself? When you join the team at Clearwater Credit Union, you’re empowered to make a difference in the world.
Join the movement
At Clearwater Credit Union, we work every day to build thriving, sustainable communities as a catalyst for positive social, economic, and environmental change. Our employees are diverse, but we’re united on one thing: the commitment to solve problems, create opportunities, and be active in our communities.
If you’re looking for more than just a career, and you believe you have the skills to provide our members with exceptional service, we’d like to get to know you better.
Competitive Pay
Our compensation programs are based on our mission, values, and vision. We don’t just talk about equal pay, competitiveness, profit sharing, and accountability — we deliver on it.
How do we know? Because we track the numbers. Learn how we’re building our team to build our future, below.
We Measure It
- Average compensation per job classification (quarterly)
- Living wage for geographic areas (annually)
- Disparity between highest- and lowest-paid team member (annually)
- Average compensation ratio by gender per job classification (annually)
Diversity, Equity, and Inclusion
At Clearwater, diversity, equity, and inclusion inform our core values. We believe that welcoming a variety of perspectives is the best way to generate ideas, build inclusive economies, and respond to the complex problems facing the communities we serve.
To hold ourselves accountable to our core value of “Together We Include,” we’re working to ensure that our policies and procedures support Diversity, Equity, & Inclusion.
Our Benefits
- Low deductible health plan
- Annual wellness screenings
- Monthly gym membership reimbursement
- Paid volunteer time – up to 24 hours a year
- Matching 401(k) contributions, up to 6%
- Ongoing training and development
The culture difference
From finding ways to be more environmentally friendly to caring for our physical and mental wellbeing to working as a TEAM (Together Employees Achieve More), we strive to make our credit union a great place to work.
Our Green Team
Generating new ideas and implementing ways for Clearwater Credit Union can become more environmentally friendly.
Our Wellness Team
Promoting employee wellbeing with fun fitness challenges, health screenings, race sponsorships, and more.
Our TEAM
Running our staff recognition programs, coordinating volunteerism, planning events and supporting our philanthropic efforts.
Voted Best of Missoula
We are thrilled that in 2022 Clearwater Credit Union was voted Missoula’s Best in several categories.
- #1 Best Bank/Credit Union in Missoula for 22 years in a row.
- #3 Best Green Business in Missoula
We are proud of our Clearwater team and their continued commitment to serve our members, and we want to thank our members for trusting us to help them build their financial futures.
Quarterly Service & Excellence
Heidi Hanson, Benefits and Payroll Coordinator
The winner of our 2nd Quarter Service Quality & Excellence Award, Heidi provides understanding guidance to her coworkers and is always willing to help where needed. Heidi was nominated by her peers for exceptional service, mentoring, leadership, initiative, & teamwork.
Annual Service & Excellence
Tom Boyle, Real Estate Loan Officer
The winner of our 2021 Annual Service Quality & Excellence Award, Tom cares deeply about his community, volunteering his time to help those in need while providing excellent service to our members. Tom was nominated by his peers for exceptional service, mentoring, leadership, initiative, & teamwork.
Open positions
We are accepting applications for a full-time Contact Center Representative in Missoula, Montana.
Contact Center Representatives help members with their financial needs through various technologies, including telephone, email, web, chat, etc. Qualified applicants must be a team player, have strong communication skills, and enjoy working in a fast-paced environment and interacting with people over the phone. Comfort with technology, the ability to multi-task, and the ability to provide exceptional customer service is a must. Applicants should also be comfortable problem solving and have the ability to learn quickly.
Essential Functions & Responsibilities
- Answer incoming phone calls.
- Completes outbound phone calls.
- Responds to all incoming chats.
- Answers all emails from the website and ones directed to Contact Center email addresses.
- Responds to all online banking messages.
- Solve member account problems.
- Update member records.
- Process member transactions and other member requests.
- Protects members and credit union from fraudulent activities.
- Proficient use of technology.
- Refer products and services based on identified member needs.
- Knowledge of products and services, including staying up to date with changes and additions.
- Provide internal and external members with excellent service.
- Follows all credit union policies and procedures, including being compliant with state and federal laws and regulations.
- Reliable attendance and completion of tasks.
Success Factors/Job Competencies
- Embrace the Mission, Values, and Vision of the Credit Union.
- Ability to interact with more than one department daily.
- Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances.
- Ability to possess versatility and flexibility to successfully service our members and serve as a backup to other positions as required.
- Ability to possess the creativity and resourcefulness required to successfully complete assigned duties without constant supervision.
- Ability to understand and follow moderately complex written and oral instructions.
- Ability to express oneself clearly and concisely, both orally and in writing.
- Ability to accept responsibility for access to confidential data.
Clearwater Federal Credit Union is an equal opportunity employer and offers over 25 benefits beyond salary, including health insurance, PTO, 401(k) match, paid volunteer time, and more!
We are accepting applications for a full-time Universal Associate in Missoula, Montana.
Universal Associates act as the front-line service providers to our members and we’re looking for service-oriented individuals to join our team. Daily tasks include, but are not limited to: processing cash and non-cash transactions, maintaining member accounts, and educating members on products and services. Applicants must be comfortable in a fast-paced environment and be a team player. Previous cash handling and customer service experience are preferred.
Clearwater Federal Credit Union is an equal opportunity employer and offers over 25 benefits beyond salary, including health insurance, PTO, 401(k) match, paid volunteer time, and more!
I love being a part of an organization that truly lives its values & allows me to serve my community
— Jen | Consumer Loan Officer
Transparency in Coverage Rule
The Transparency in Coverage Rule (CMS-9915-F), released on October 29, 2020, by the Department of Health and Human Services, requires group health plans to publicly disclose pricing information via an internet-based self-service tool. Click here to learn more.