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Career Opportunities

Clearwater Credit Union is always looking for talented, purpose-driven co-workers. Check out our current credit union job opportunities and apply today.

Picture of staff at Clearwater member meeting

Available Positions

Contact Center Representative - Southside Branch

Clearwater Credit Union is the largest CDFI and second largest credit union in Montana. We are values-based and are part of the Global Alliance for Banking on Values (GABV). Our values drive our strategic plan and shape our company culture.

Our organizational culture is to accept the responsibility to serve our co-workers and members at the highest ethical standards. And in doing so, we work hard to provide both with the tools to succeed, a voice in decision-making, and the power to solve problems. Our mission is to be a force for good in banking, in the communities we serve, and in the lives of our members.

This in-branch Contact Center Representative position, located in Missoula, MT, provides direct member support with Audio, Video, Chat, and other delivery channels by completing transactions and requests and being a source of information for members.

Essential Functions & Responsibilities

  • Skilled at answering Audio and Video calls 
  • Completes outbound phone calls
  • Comfortable and efficient using Chat
  • Provides personalized guidance to address all the member’s needs
  • Comfortable using multi-engagement channels to assist members
  • Responds to all incoming chats
  • Answers all emails from website and ones directed to Contact Center email addresses
  • Responds to all online banking messages
  • Solve member account problems
  • Update member records
  • Process member transactions and other member requests
  • Protects members and credit union from fraudulent activities
  • Proficient use of technology
  • Refer products and services based on identified member need
  • Knowledge of products and services, including staying up to date with changes and additions
  • Provide internal and external members with excellent service
  • Follows all credit union policies and procedures, including being compliant with state and federal laws and regulation
  • Reliable attendance and completion of tasks

Success Factors/Job Competencies

  • Embrace the Mission, Values, and Vision of the Credit Union.
  • Ability to interact with more than one department daily.
  • Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances.
  • Ability to possess versatility and flexibility to successfully service our members and serve as a back up to other positions as required.
  • Ability to possess the creativity and resourcefulness required to successfully complete assigned duties without constant supervision.
  • Ability to understand and follow moderately complex written and oral instructions.
  • Ability to express oneself clearly and concisely, both orally and in writing.
  • Ability to accept responsibility for access to confidential data.

Clearwater Credit Union is an equal opportunity employer and offers over 25 benefits beyond salary, including health insurance, PTO, 401(k) match, paid volunteer time and more!

Interested? Apply Today

Company is an equal opportunity employer and offers over 25 benefits beyond salary, including health insurance, PTO, 401(k) match, paid volunteer time, and more!

Our Application Process

Applying for a new role can be intimidating. We want to make it as easy and transparent as possible while ensuring that we’re a good fit for each other. Here’s what you can expect during the application process, as well as some tips on how to stand out.

Step 1: Apply

Submitting an online application is the first step. Please pay careful attention to the job description to determine if you should submit additional documents, such as a resume or cover letter. A good cover letter can help you stand out from other candidates.

Get Resume Writing Tips

Writing a Successful Cover Letter

Step 2: Screening

We’ll review your application and any accompanying information to assess your initial fit for the role. Based on each candidate’s qualifications, skills, and experience, we compile a short list of applicants to begin interviews.

Because we respect you and your time, we will notify you if we do not select you for an interview.

Step 3: Interview

Typically, the hiring manager and a member of our People Solutions team will conduct your interview. Depending on your location, your interview may be in person or virtual.

During the interview, we’ll dive into your background, gain a better understanding of your skills, and assess your cultural fit. This step also includes more technical or job-specific questions so the hiring manager can assess your fit for the role.

This is also your time to ask your questions about the job so you can determine if the position, our company, and our culture are right for you.

In some cases, the hiring manager may want to complete a follow-up interview to help ensure they select the best candidate for their team.

Interview Questions That Get You Noticed

Step 4: Assessment or Task

Depending on the position, we may request you complete additional online assessments or a specific task associated with the position. These tools help the hiring manager to select the final candidate.

Step 5: Decision

Once the hiring manager reaches a decision, our People Solutions team will make you a job offer, which will include your proposed salary and an overview of our benefits package so you can make an informed decision.

If you accept, we ask most positions to begin employment within two to three weeks.

Because we respect you and your time, we will notify you if you are not selected.

Career Center Resources

Check out these suggested articles from our Career Center to help you strengthen your interview skills and improve your chances of landing the career you want.

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7 Must-Ask Questions for Your Next Interview

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